Privacy Policy

Effective Date: 2026-06-01
App Name: Drivn (E-Hailing & Parcel Delivery)

Drivn (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Drivn app and services in and around Bela-Bela.

By using the Drivn app, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information

• Full name
• Phone number
• Email address (if provided)
• Profile information

b) Location Information

• Real-time location during ride requests
• Pickup and drop-off locations
• Route tracking for trips and deliveries

c) Service Information

• Ride history
• Parcel delivery details
• Payment status (where applicable)

d) Device Information

• Device type and operating system
• App usage data
• IP address

2. How We Use Your Information

We use collected information to:

• Provide e-hailing and parcel delivery services
• Match users with nearby drivers
• Track rides and deliveries in real time
• Improve app performance and user experience
• Ensure safety and prevent fraud
• Provide customer support

3. Sharing of Information

We do not sell your personal information.

We may share limited information with:

• Drivers (to complete rides or deliveries)
• Service providers who help operate the app (e.g. payment processing, hosting)
• Legal authorities if required by law

4. Data Storage & Security

We take reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

5. User Rights

You have the right to:

• Access your personal data
• Update or correct your information
• Request deletion of your account (subject to legal obligations)

6. Location Data

Drivn uses location services to:

• Connect riders with nearby drivers
• Track trips and deliveries
• Improve route efficiency

Location tracking only occurs when the app is in use or as required for service delivery.

7. Third-Party Services

The app may use third-party services for:

• Maps and navigation
• Payment processing
• Cloud storage

These providers may have their own privacy policies.

8. Children’s Privacy

Drivn is not intended for children under the age of 18 without parental or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app.

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Drivn Support
Email: support@drivn.co.za
Phone: +27872653530